{"xsrfToken":"f1a32d02043699dcf2f29d16436e8b4051b8fa8d_lout","branding":{"id":"3","key":"csm","name":"Customer Service Management","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#2578ba","headerLinkHoverBGColor":"#2578ba","headerBadgeColor":"#2578ba"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/fb73e89d-9e60-487c-b75c-1bfd298b438d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiYjZhYjVlNi0zODE0LTRjMjItOGUzMy1iNjM2ZTM3YThjZDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmZiNzNlODlkLTllNjAtNDg3Yy1iNzVjLTFiZmQyOThiNDM4ZCI6WyJyZWFkIl19LCJleHAiOjE3MzMzMDc3MjcsIm5iZiI6MTczMzMwNzEyN30.J7zEirVf78jJjOtRabFGNBfct3Ohu7g4AWeheE62TQI&client=bb6ab5e6-3814-4c22-8e33-b636e37a8cd4&mode=fit","logoId":"fb73e89d-9e60-487c-b75c-1bfd298b438d","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"Better messages","userInitialAnnouncementMessageWiki":"<p>Check out the new filters on your stream!<br> Now, you can easily filter messages by <b>Flags</b> or <b>Type</b>, such as Appointments or Progress Notes.</p>\n<p><b>Tick messages as read!</b></p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"en-GB":{"helpCenterTitle":"Looking for help?","sharedPortalName":"Comm.care by Pnyx","announcementHeader":"Better messages","announcementMessage":"Check out the new filters on your stream!\nNow, you can easily filter messages by *Flags* or *Type*, such as Appointments or Progress Notes.\n\n*Tick messages as read!*","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"3","key":"csm","projectId":10021,"serviceDeskId":3,"name":"Customer Service Management","description":"","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":true,"reqTypes":[{"id":"18","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://commcare.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[4],"key":""},{"id":"19","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://commcare.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[4],"key":""},{"id":"20","name":"Provider Institute","descriptionHtml":"","callToAction":"Provider Institute","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://commcare.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[4],"key":""},{"id":"25","name":"Set up your organisation services","descriptionHtml":"<p>This is the most important part of the Bootcamp program, don't rush it, get a cuppa, take your time and fill the form below.</p>","callToAction":"Set up your organisation services","introHtml":"<p>Choose this if you are setting up your Services in the Bootcamp program.</p>","icon":10530,"iconUrl":"https://commcare.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[4],"key":""},{"id":"17","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://commcare.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[4],"key":""},{"id":"21","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://commcare.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"24","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://commcare.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"General"}],"orderMapping":{"4":[17,20,18,19,25]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"c659769f-e812-324f-8aed-a3bf51827563","appLinkName":"","appLinkUrl":"","spaceKey":"CSM","spaceName":"Customer Service Management","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CSM","serviceDeskId":3,"kbLinkDomainURLs":["https://commcare.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CSM","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiYjZhYjVlNi0zODE0LTRjMjItOGUzMy1iNjM2ZTM3YThjZDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzMzMDgzMjcsIm5iZiI6MTczMzMwNzEyN30._8xLsaJTA9pq8_txQYAH-n2ow5-v0I55u1MAFD95360","targetCollection":"upload-project-10021","endpointUrl":"https://api.media.atlassian.com","clientId":"bb6ab5e6-3814-4c22-8e33-b636e37a8cd4","tokenDurationInMins":20}},"kbPage":{"id":146637187,"title":"Managing Staff Availability","url":"https://commcare.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/146637187","space":{"key":"CSM","name":"Customer Service Management","id":130351114},"serviceDeskIds":[3],"appLinkId":"c659769f-e812-324f-8aed-a3bf51827563","idInString":"146637187","projects":[{"projectId":10021,"serviceDeskId":3,"portalId":3}]}}